• 2015 Angies List Winner | Atlanta | GA | Outdoor Makeover and Construction
  • Outdoor Makeover - Best of 2015 Kudzu
  • Houzz 2015 Service Award | Outdoor Makeover and Construction

Voted Contractor of the Year by Angie's List

Over 800 Five-Star Reviews

Email or Call Today for More Informationdesign@outdoormakeover.net404.587.5656

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The Outdoor Makeover Experience

How we define customer service

The series of behaviors from the Outdoor Makeover employees towards the clients yields a joyful and pleasant experience, instilling the client with confidence and trust. Customer service includes but is not limited to superior quality, superb communication, excellent project management and rapid turn around. We promise to care about your budget, your property and your preferences. Furthermore, we promise to bring the expertise, knowledge, and experience established since 2001. We understand trends and industry direction by committing ourselves to continuing education. We promise that we are different, from the first moment you contact us until the project is finished with your guaranteed satisfaction. We respect every clients’ preferences and every clients’ background, and we are willing to accommodate in every way possible.

The Outdoor Makeover experience is what to set us apart. The owners are involved every day to make decisions and to improve the clients’ overall experience. We don’t nickel and dime you. When we come across small fixes in your property, we address them, without a fee. Furthermore, if we discover a problem that is beyond the contract, we will bring it up to y our attention and help you through it. Our employees are all on salary or on commission and do not get paid per job, so there is no pressure on finishing jobs faster in a way to sacrifice quality. Additionally, our employees are required to do continuing education each year to increase their knowledge about the field. Every process in the field will receive a stamp from the owners of the company when they do their quality control. Each one of these factors is a piece of the puzzle which ultimately results in the Outdoor Makeover experience.

Client’s Role in order to receive the Outdoor Makeover experience

We ask that clients are available; we finish our jobs much faster than other companies, (about three times faster) due to the very large team that comes along with our stellar project management. Because of our pace, we need your feedback and your questions more often. (your praises too)

The owners, Navid and Omid, like to do walk throughs with the clients and assess the job and progress. It is very helpful if the homeowners can be available at a scheduled time. We like our clients to receive this Outdoor Makeover experience by participating in the project. Furthermore, the client’s presence is mandatory for a walk through and unexpected events. Sometimes we need to improvise and we need to confirm with the clients. Communication is key from both contractor and clients. It is always nice to hear from our clients and find out how we can make them even happier. Additionally, we also like the clients to witness the quality that they will receive. Outdoor Makeover always goes above and beyond what is the minimum requirement with the quality of installation and customer service.

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Use our convenient quick form to contact us online. Or call or text us at: design@outdoormakeover.net
404.587.5656

 
  • “Navid and his team have exceptional vision and incredible talent for design.
    Outdoor Makeover delivered a plan that is much better than the competitors from design to build. I ended up with an exceptional result that I totally love and enjoy daily. I am very proud to show off my special area in my yard and everyone loves hanging outside now; Navid asked questions to figure out my lifestyle. Furthermore, Navid discovered what I needed and wanted, of which I was unaware when we started the process.”

    Christy A. Sandy Springs, GA

  • “Last June, my wife and I contacted Outdoor Makeover regarding replacing the “weeds” in our front lawn with sod, replacement of all shrubs in the front and back yards and the planting several new trees throughout our property. Once we confirmed the design plan, the Outdoor Makeover crew got started immediately. The job soon took on a life of its own and Navid and his crew were ready and willing to be flexible and get the job done. It is a pleasure to work with a professional that understands the meaning of good communication and customer service. The project came out perfect and we are very happy with our new lawn, shrubs and trees. We look forward to a mutually beneficial, long-term relationship with Outdoor Makeover.”

    Amy & Joe Roswell, GA

  • “We contacted a number of landscapers before we found Outdoor Makeover. Navid and Omid worked hard on improving our front and backyard. They worked quickly and diligently and now we have a beautiful lawn and outdoor entertainment area. Their customer service was excellent. They called or emailed us a number of times just to make sure everything was right and we were satisfied. Great Job - Great Customer Service - Great People!”

    Patrice & David Alpharetta, GA

  • “Navid and the Outdoor Makeover team are top notch. They found solutions within our price range and help us accomplish our most important priorities. Further, even after we paid them in full and needed them to come back to touch up some items, they came back within 1 week. This is UNHEARD of these days! I would highly recommend them to everyone!”

    Ryan E. Marietta, GA

  • “While we had a general idea of some things we wanted done, Navid was able to envision a work product beyond that which we could have imagined. In addition to being very accessible, Navid was very customer focused and was intent throughout the project of ensuring that our expectations were met. We were amazed at his team’s ability to execute so quickly from “design” to final product. Expectations were more than exceeded, and we would certainly use Navid and Outdoor Makeover on future projects.”

    Larry S. Atlanta, GA

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